1. Introduction

Vertex Dynamics Limited (“Company”, “we”, “our”, or “us”) is a legally registered entity operating in Ghana, providing an all-in-one digital services platform including astrology services, mobile recharge, e-commerce, and digital payment solutions through its website and mobile applications.

This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you access or use our services.

By accessing or using our platform, you consent to the collection and use of your information in accordance with this policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Website usage
  • Mobile applications
  • All services including:
    • Astrology consultations
    • Mobile recharge services
    • E-commerce purchases
    • Digital payments and wallet services

3. Information We Collect

We collect different types of information to provide and improve our services.

A. Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Date of birth (for astrology services where applicable)
B. Transaction Information
  • Recharge amount
  • Payment method (card, wallet, UPI, etc.)
  • Transaction IDs
  • Order history
  • Digital wallet activity
C. Technical & Usage Information
  • IP address
  • Device type and operating system
  • Browser type
  • Cookies and tracking data
  • App usage logs and session activity
D. AI Interaction Data
  • Text inputs provided during astrology consultations or support chats
  • User queries submitted to AI-based features
  • Response logs used to improve service quality

4. How We Use Your Information

We use your data for the following purposes:

  • Service fulfillment (recharge, purchases, consultations)
  • Payment processing and verification
  • Recharge confirmations and order tracking
  • Astrology consultation scheduling and delivery
  • Fraud detection and prevention
  • Customer support and issue resolution
  • Platform improvement and analytics
  • Personalized recommendations and communication

5. AI Data Usage & Processing

Our platform may use AI-powered systems to enhance user experience.

  • AI processes user inputs to generate responses (e.g., astrology insights or support replies)
  • Inputs may be stored temporarily for:
    • Improving response quality
    • Debugging errors
    • Enhancing service performance

Data Retention for AI Inputs

  • AI interaction data may be stored for a limited period unless legally required otherwise
  • Sensitive personal data is not used for AI training without consent

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience.

Types of Cookies Used:
  • Essential Cookies – Required for platform functionality
  • Session Cookies – Maintain user sessions
  • Cart Cookies – Store shopping cart data
  • Analytics Cookies – Help analyze user behavior

You can control or disable cookies through your browser settings. A cookie consent banner is provided upon first visit.

7. Third-Party Data Sharing

We may share your data with trusted third parties only when necessary:

  • Payment gateways for transaction processing
  • Logistics providers for product delivery
  • Telecom APIs for recharge services
  • Analytics providers for usage insights
  • Cloud hosting providers for data storage

All third-party partners are obligated to maintain data confidentiality and security.

8. Data Security Measures

We implement strong security measures to protect your data:

  • SSL/HTTPS encryption for all transactions
  • Secure payment gateways
  • OTP-based authentication
  • Device verification systems
  • Fraud monitoring mechanisms
  • Restricted database access controls
  • Regular security audits
  • Backup and disaster recovery systems

9. Data Retention Policy

We retain user data only as long as necessary for:

  • Service delivery
  • Legal and regulatory compliance
  • Fraud prevention
  • Business operations

After this period, data is securely deleted or anonymized.

10. International Data Transfers

Your data may be processed or stored outside Ghana where our service providers operate.

We ensure:

  • Adequate data protection safeguards
  • Compliance with applicable data protection laws
  • Secure transfer mechanisms

11. Your Rights (GDPR / CCPA Compliance)

Depending on your location, you may have the following rights:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to request deletion of data
  • Right to restrict or object to processing
  • Right to opt out of marketing communications
  • Right to data portability

To exercise your rights, contact us using the details below.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect data from children. If such data is identified, it will be promptly deleted.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Legal changes
  • Service updates
  • Security improvements

Users are encouraged to review this page periodically.

14. Contact Information

For any privacy-related queries or requests, please contact:

Email: info@vertexdynamics.com
Support: support@vertexdynamics.com
Address: Vertex Dynamics Limited, Ghana